About Us

How long has Citrus-O been in business?
Where does Citrus-O service?
Are gift certificates available?
What rewards program does Citrus-O offer?
What makes Citrus-O different from other companies?


How long has Citrus-O been in business?

Citrus-O evolved out of a very successful company known as “High Quality Carpet Cleaning”.  In 1982, Mark Filiatrault, a Vancouver-based entrepreneur with a passion for customer service founded High Quality Carpet Cleaning.  His dream was to establish High Quality as the best carpet and upholstery cleaning service provider in Canada through excellent workmanship and complete customer satisfaction.  In 2003 Mark researched and developed a natural cleaning process using d’limonene (the oil of the orange).  Combined with the state-of-the-art Rotary Drimaster technology, the results were outstanding.  Cleaner carpets dried faster, leaving a fresh citrus aroma.  Citrus-O was born.

Our success has been mainly a result of an unrelenting focus on customer satisfaction, and the desire to exceed the customer’s expectations.  As a result of this commitment, Citrus-O has won numerous service awards and accolades over the years, and has consistently maintained an A+ rating with the Better Business Bureau.  You can hire Citrus-O with confidence, knowing you will have an efficient, stress-free experience and will receive exceptional value.

Where does Citrus-O service?

Please visit our Locations page for a list of areas we service.

Are gift certificates available?

Yes.  Gift certificates are available in many denominations and do not expire.  Call for details.

What rewards program does Citrus-O offer?

Citrus-O is proud to offer AIR MILES reward miles!  Click here to find out more or call for details.  Citrus-O does not provide Aeroplan, Alaskan, Avion, or any other points or miles.  We are an AIR MILES sponsor.  Visit www.airmiles.ca for more info.

What makes Citrus-O different from other companies?

These are some of the main advantages that Citrus-O offers over the traditional carpet cleaning companies.

  • We use custom-blended natural cleaning products that are family and pet safe.
  • We use the most advanced carpet and upholstery cleaning technology, including the Rotary Drimaster, which allows most carpets and upholstery to dry in 1-2 hours.
  • We have an exclusive edge cleaning tool that is guaranteed to remove or reduce the black filtration lines that most homes have around the edges of their carpeted rooms.
  • We are a premium service company that guarantees a minimum of one hour per home which allows us to do a pre-inspection and a post-inspection, and also allows the proper dwell time for our cleaning solutions to be most effective.
  • We use a standard price list, so you don’t need to bargain for the best price.
  • We have a 30 day satisfaction guarantee.
  • All technicians have fully stocked vans so they will always use the right product for your particular needs.
  • Expert topical stain removal for minor spots or stains is included at no extra charge.
  • Our technicians wear shoe covers, and use corner guards. They also use furniture pads and foam blocks to protect your furnishings and carpets.
  • We offer a wide variety of in-home services to meet your cleaning needs, including carpets, upholstery, mattresses, hard surfaces, vehicles, specialty cleaning, and furnace and duct cleaning.
  • Our technicians can draw on many years of experience by calling our field manager if they run into a situation they are unsure of, ensuring you get the best cleaning always.