Our Guarantee

At Citrus-O we understand that it can be challenging to find a reputable, professional company to let into your home.  That is why we want to put your mind at ease – we guarantee our work.  We are fully insured and bonded and have over 30 years experience with thousands of satisfied customers.

30 Day Satisfaction Guarantee

All work comes with a 30-Day guarantee.  Report any deficiencies to your service provider within thirty days.  If it is a cleaning concern, the area(s) will be recleaned.  If anything is damaged it will be repaired.  If it cannot be repaired you will receive the present cash value of the item upon payment for original cleaning service.  Without prior written approval, Citrus-O shall not be responsible for any expenses incurred to repair damages.  If you have followed the above-mentioned steps but your service provider has not upheld this guarantee, please call the Citrus-O head office 1-855-CITRUS-5.

Quality Control

Citrus-O is committed to outstanding customer service and quality

Each and every day, our goal at Citrus-O is to meet or exceed our customers’ expectations and to provide them the most exceptional service experience ever!  What happens if that doesn’t happen?  We back it up with a commitment to Quality Control.  Being good is great, but the true test of our values and commitment is how good we are when we’re bad.

All our work comes with a 30 Day Satisfaction Guarantee and we want our customers to let us know right away if there are any concerns.

citruso quality control carOur Clean Scene Investigators (CSIs) are ready to bring things to a resolution that is best for both parties.  No other carpet cleaning company has the same level of investment in ensuring the quality of their work.

We work very hard for each and every customer and we want all our customers to be happy with our services.  If we haven’t met that goal the first time, we will do whatever we can to rectify any of our deficiencies.  Professional cleaning with Citrus-O is worry-free!

 

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